OUR ETHICAL CODE OF CONDUCT
MARKS' has built its reputation on the basis of values and principles, with its actions and ethical behavior, essential for our leaders and our salaris.
Our code of ethics aims to formalize this joint effort in a list of references, so that each one of us can refer and comply to it, in any circumstances.
WELCOME: Each of our members has to recieve you with a welcoming and pleasant smile.
LISTENING: We feel concerned and we always do our best to understand the needs of our clients. Thus we can fulfill all your requests.
AVAILABILITY : MARKS' team will try to be as available as possible for you.
LOYALTY AND TRANSPARENCY: Our fundamental principle is based on loyalty and transparency towards our clients, in order to establish and maintain long-lasting relationships.
SINCERITY: MARKS ' makes a commitment to give you all the information necessary for your request in an exact, sincere and honest way. We make a commitment to give you wise advice by presenting with transparency, the duties and the rights of both parts.
PROFESSIONALISM: Each member of the team operates its professional skills at the best possible level. It is asked to each of us to respect rules and laws as seriously as possible.
SOLIDARITY: All our shares must be realized in a spirit of solidarity, first between us, but also towards our customers.
CONFIDENTIALITY: We have to keep secret all informations which are given to us in the exercise of our profession:
- Obligation not to reveal confidential information to third parties not being authorized to have knowledge of it
- Every co-worker refrains to use directly or indirectly in personal purposes, privileged information which he holds within the framework of his functions.
CONSCIOUSNESS AND HONESTY: MARKS ' considers that the conscientiousness is first of all the concern of a well achieved work. Each of our negotiators does not have to have as priority and only motivation, the financial aspect which he could loosen in his action.
Thus it is indispensable for us to have as moral values: honesty and righteousness.
SERVICE: It is very important for the MARKS ' team to always be conscious of the fact that they're here to supply a service to clients. This is why we feel it is important to assist you step by step, even on details that aren't necessarely connected to the real estate activity.
We are conscious that most of you are not premises and that consequently you have no knowledge of certain administrative procedures: This is why we shall assist you to settle and install Wi-Fi, phone, we'll help you for banking steps, plumbing, etc.
|
GEMEA INTERACTIVE & MARK'S REAL ESTATE AGENCY